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Cisco认证是互联网界具有极大声望的网络技能认证，在中国，获得CCIE证书的工程师，平均年薪也不低于20万人民币，通过CCNA认证考试的工程师，平均年薪为6万元以上。据说，这还只是基本工资，不包括奖金，红利和其他非工资性补贴。难怪美国副总统戈尔曾把Cisco认证证书恰当而幽默地称为\获得高技术，高薪水的头等舱船票\。
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640-802 Cisco Certified Network Associate 642-892 Composite Exam
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642-165认证考题分享：
1. which configurationg enables a cisco unified contact center express server to fail over to a secondary cisco unified communications manager server when the primary server fails? A. no special configuration is needed B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of CTI ports
D. configure the telephone provide with a primary and secondary cisco nified communications manager IP address Answer: D
2. which three tasks can an agent perform on the cisco agent desktop? A. chat with an SME B. send an email to an SME C. send enterprise data to an SME D. transter a call to an SME E. see the ACD state of an SME Answer: ACD
3. which two features are added when upgrading from cisco unified CCX standars to enhanced? A. agent routing B. historical reporting C. conditional routing D. priority queuing Answer: AD
4. which two are possible root causes for the application subsystem going into partial service status?( choose two)
A. cisco unified communications manager telephone provider problen B. CTI route point problem C. CTI port group problem D. script problem
E. system deadlock problem Answer: DE
5. in a cisco unified contact center experss deployment with cisco unified communications manager express.which feature is able on the cisco agent desktop? A. recording B. monitoring C. embedded browser D. call-control buttons Answer: C